Refund policy

Refund Policy

30-Day Returns

PawRide Max™ has a 30-day return policy. You have 30 days after receiving your order to request a return.

Return Eligibility

To qualify for a return, the product must be unused, in the same condition in which it was received, and returned with its original packaging and included components. Proof of purchase is required.

Starting a Return

Email blu3jay74@gmail.com with your order number and reason for requesting a return. If the product arrived damaged, defective, or incorrect, include photographs.

Approved customers will receive return instructions and the correct return address by email. Do not send a product back before receiving authorization, because unauthorized returns might not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Promotional and Sale Purchases

Products purchased during a promotion, at a sale price, or with the PAWRIDE10 discount remain eligible under this return policy unless they were clearly marked “Final Sale” before checkout.

Damaged, Defective, or Incorrect Products

Inspect your order when it arrives. Contact us promptly if it is damaged, defective, or incorrect so we can review the issue and make it right.

Exchanges

The fastest way to obtain a different option is to complete an approved return and place a new order for the preferred color or size.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer might require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact blu3jay74@gmail.com.

Contact

For return or refund questions, contact PawRide Max™ at blu3jay74@gmail.com.